Terms and Conditions

Conditions of entry:

Children aged 15 years and under must be supervised by an accompanying adult of 18 years or over.
Proof of age and concession identification may be required to received discounted tickets
Bendigo Experiences will endeavour to ensure that our tour offerings are open to visitors during our advertised opening hours. However, our hours of operation are subject to change without notice due to weather or operational requirements. We reserve the right to suspend, close an attraction or cancel tram tours in such circumstances. In the event of such suspension or closure, we shall reschedule tour offerings to an alternative time and/or date. Under no circumstances do we accept any liability for any unavailability, cancellation or closure of an attraction or tram tour.
Visitors should be cautious of potential hazards at each of Bendigo Experiences sites. These include, but are not limited to, moving trams, uneven gravelled surfaces, varying light levels and operational machinery such as mining equipment.
For your safety, everyone descending underground at Central Deborah Gold Mine is required to wear a hard hat in line with government regulations.
Bendigo Experiences has a ‘no smoking’ policy. Smoking (including the use of e-cigarette or similar) is not permitted on any of our sites.
You must obey all reasonable written and verbal directions given by Management and/or staff at all times.
You must not behave in a way which interferes with the safety or enjoyment of other visitors or persons on site. We will not tolerate any offensive, irresponsible or unsafe behaviour, theft or vandalism.
Guests affected by alcohol or drugs will not be permitted entry to our attractions or to remain on the premises.
Bendigo Experiences reserves the right to refuse entry or request a visitor to leave any of its sites or facilities.
Bendigo Experiences does not take responsibility for personal injury, loss or damage however caused, including any negligence (but not gross negligence), breach of duty, default or omission on the part of Bendigo Heritage staff, volunteers, contractors or agents.
Whilst at Bendigo Experiences, visitors are responsible for the security of their own property. All bags may be subject to search, and Bendigo Heritage will not be responsible for articles lost, stolen or damaged.

Payment, Changes & Cancellation Policy:

Full payment is required at the time of booking. By confirming your booking, you are agreeing to our Terms & Conditions.
Tickets are fully non-refundable. Late arrivals, no shows, or participants who commence a tour but choose not to complete it will not be offered a refund or the opportunity to reschedule.
To reschedule, please contact us up to 24 hours prior to the scheduled tour start time and we will work with you to find a suitable alternative. Where an alternative cannot be found, a gift voucher will be issued instead. No changes are permitted inside 24 hours of your scheduled tour start time.
Occasionally, we have to make changes to or cancel confirmed bookings, and we must reserve the right to do so. If we have to make a significant change or cancel, we will notify you as soon as possible. If there is time to do so before arrival, we will offer you the choice of the following options:
- accepting the changed arrangements or
- cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above-mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Without written consent from Bendigo Experiences, purchased tickets cannot be resold, packaged or used for commercial purposes such as competitions or promotions.
Entry will be denied if tickets are not purchased from an authorised distributor.

Accessibility:

Bendigo Tramways: Due to the heritage nature of the trams, some are not wheelchair accessible. You are invited to provide advance notice of your visit by emailing tours@bendigoexperiences.com.au or phoning (03) 4444 2810 so that we can ensure the most appropriate tram is on the tracks for the day of your visit. Three of the six tram stops are wheelchair accessible; the Central Deborah Gold Mine, Bendigo Tramways Depot and Lake Weeroona stops.
Bendigo Joss House Temple: Limited wheelchair accessibility.
Central Deborah Gold Mine: Explore the Surface and Mine Experience Tour are both wheelchair accessible.
Bendigo Military Museum: The Bendigo Military Museum is wheelchair accessible.

Privacy Policy:

Personal information collected by Bendigo Experiences is used for the purpose of coordinating your booking.
Bendigo Experiences may use personal information for direct marketing purposes, which visitors will be given the opportunity to ‘opt out’ of.
Visitors may appear in photography or video recordings within their capacity as a visitor at Bendigo Experiences and consent to the use of any such film, image or recording being used for promotional purposes at the discretion of Bendigo Experiences.
Commercial use of photography and videography: Images and videography of Bendigo Experiences sites and assets can only be used for private purposes. Images and video footage cannot be sold, licensed, published or commercially used without the written consent of Bendigo Experiences.

Group Bookings Terms and Conditions:

Before confirming your Group Booking at Bendigo Experiences, please familiarise yourself with our Group Booking Terms and Conditions, taking particular note of our amendments, cancellation and payment policies.

General:

Group rates apply to groups of 10 or more people and are required to be booked at least 7 days in advance.
Group discount rates are not available on Sundays, or on Public Holidays.
If final numbers fall below the minimum required, all packages and tickets will revert to general admission ticket prices.
School and Tour Operators will receive free adult entry for group coordinators at a 1:10 ratio. Should any member of the group require special assistance, contact must be made with the Group Bookings Officer at the time of booking to make appropriate arrangements.
In addition to these Group Terms and Conditions, group bookings are also subject to Bendigo Experiences’ General Terms and Conditions.
Rates are quoted in Australian dollars and are inclusive of GST.
Rates quoted at the time of booking are indicative and are subject to change.
Your group is required to arrive 15 minutes before the tour is scheduled to depart. Late arrivals cannot be rescheduled or refunded.

Catering:

Groups are welcome to bring their own pre-packaged food onsite. Please advise our Group Bookings Officer in advance if you require a dedicated space.
Where onsite catering applies, dietary requirements are to be submitted no later than 7 days prior to arrival. Changes to dietary requirements made on or after arrival will be catered for where possible but will not be guaranteed. Please contact our Group Bookings Officer for a copy of our current menu.

Confirmation and Final Numbers:

A non-refundable $500 deposit is required to secure bookings valued at over $1,000. A reservation will remain tentative only unless a deposit has been received.
Final numbers must be confirmed no later than 14 days prior to arrival. This will form the minimum you are charged, and you will be invoiced accordingly.

Amendments and Cancellations:

We will endeavour to accommodate changes and additional requests. You acknowledge that changes and requests may not be possible to fulfil.
Additional participants or services added to your booking after the confirmation of final numbers will be invoiced accordingly.
Any cancellation (including a reduction in numbers) must be received in writing at least 7 days prior to arrival. There will be no refunds issued for cancelled bookings or unused tickets inside 7 days of arrival, the full amount paid for the booking will be forfeited. Cancellation requests must be sent via email to tours@bendigoexperiences.com.au

Payment:

Full payment is required no later than 7 days prior to arrival. If payment is not received 7 days prior to your visit, your group booking may be cancelled.
Group bookings must be paid with one payment per group; individual payments will not be accepted.
Full payment can be made by either direct deposit or credit card. Bank details for payments via direct deposit are as follows:
- Account Name: Bendigo Heritage
- BSB: 633 000
- Account: 101 436 418
- Reference: Invoice Number

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